Privacy Policy

1. Information We Collect

We may collect the following types of personal information depending on how you interact with our website:

• Contact information, such as your name, email address, phone number, shipping address, or billing address;
• Order information, such as purchased products, order details, transaction records, and customer support history;
• Account information, if you create an account on our website;
• Communication information, such as the content of messages you send to us through forms, emails, or customer service requests;
• Technical and device information, such as IP address, browser type, device type, operating system, referring pages, and website usage data;
• Cookies and similar tracking information;
• Other information you voluntarily provide.

2. How We Collect Information

We collect information in the following ways:

• Directly from you when you place an order, contact us, subscribe to emails, or submit a form;
• Automatically through cookies, server logs, analytics tools, and similar technologies when you browse the website;
• From service providers or third parties that help us process payments, deliver orders, analyze website performance, or support marketing and operations.

3. How We Use Your Information

We may use your information to:

• Process and fulfill orders;
• Provide customer support and respond to inquiries;
• Send order confirmations, shipping updates, service messages, and other transactional notices;
• Improve our website, products, services, and customer experience;
• Detect, prevent, and address fraud, abuse, security issues, or other unlawful activities;
• Comply with legal obligations and enforce our policies;
• Send promotional emails or marketing messages where permitted by law or where you have chosen to receive them;
• Analyze website traffic, trends, and performance.

4. Payment Information

Payments on the website may be processed by third-party payment service providers. We generally do not store complete card numbers on our own servers.

Payment processors may collect and process your payment information according to their own privacy policies and security practices.

5. Cookies and Similar Technologies

We may use cookies, pixels, tags, scripts, and similar technologies to operate the website, remember your preferences, understand how visitors use the website, improve performance, and support marketing or advertising activities.

Depending on your location, you may be able to control cookies through your browser settings or through a cookie consent tool provided on the website.

Disabling certain cookies may affect website functionality.

6. How We Share Information

We generally do not sell your personal information for money in the ordinary course of business. However, when necessary to operate our business and provide services, we may share information with trusted third parties, including:

• Payment processors;
• Shipping carriers and fulfillment partners;
• Website hosting, e-commerce, and technology service providers;
• Analytics, advertising, and marketing service providers;
• Customer service and communication tools;
• Professional advisors, legal authorities, or other parties where required by law, to protect rights, or in connection with a business transaction.

Where reasonably necessary, we may also disclose information to comply with applicable laws, enforce terms, detect fraud, protect security, or respond to lawful requests from public authorities.

7. Marketing Communications

If you subscribe to our marketing emails, we may send you product, promotional, and news updates from PawGuardAuto.

You may unsubscribe at any time through the unsubscribe link in the email or by contacting us. Even if you opt out of marketing messages, we may still send non-promotional messages related to your orders or customer service requests.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, enforcing agreements, complying with legal obligations, and protecting our business.

Retention periods may vary depending on the type of information and the reason it was collected.

9. Data Security

We use reasonable administrative, technical, and organizational measures to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be absolutely secure, so we cannot guarantee complete security.

10. International Transfers

Because we sell products to customers in multiple countries, your personal information may be processed, stored, or transferred outside your country or region, including to countries with different data protection laws.

Where required by applicable law, we will take appropriate measures to help protect personal information transferred across borders.

11. Your Privacy Rights

Depending on where you live, you may have certain privacy rights related to your personal information, including:

• Requesting access to the personal information we hold about you;
• Requesting correction of inaccurate or incomplete information;
• Requesting deletion of your personal information in certain circumstances;
• Requesting restriction of processing or objecting to certain processing activities where applicable;
• Withdrawing consent where we rely on consent for processing;
• Requesting a portable copy of certain information where applicable;
• Opting out of certain marketing or advertising-related processing where permitted by applicable law.

To submit a privacy-related request, please contact us using the contact details below. We may need to verify your identity before completing the request.

12. Legal Bases for Processing

Where applicable data protection laws require a legal basis for processing, we may process your personal information based on the following reasons: performing a contract with you, complying with legal obligations, pursuing legitimate business interests, protecting vital interests, or relying on your consent where required.

13. Third-Party Links and Services

Our website may contain links to third-party websites, tools, or services. We are not responsible for the privacy, security, or content practices of these third parties.

We encourage you to review the privacy policies of any third-party services you use.

14. Children’s Privacy

Our website is not directed to children, and we do not knowingly collect personal information directly from children in violation of applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, legal requirements, or data practices.

Any updated version will be posted on this page with the revised effective date. Your continued use of the website after changes are posted means you acknowledge the updated policy.